Careers

Work at Wallace Mercantile

Wallace Mercantile is an independent menswear shop on Main Street in Mount Pleasant, open since 2017. We carry labels from Japan, Korea, Scandinavia and Europe, and ship them to customers in more than 40 countries — all from a small team that works across the shop floor, receiving and online.

How we work

Customer Service

Customer service is the heart of the job. That means knowing the clothes well enough to help someone find the right fit, taking time with every customer, and treating an online order with the same care as a conversation on the floor.

Behind the scenes

Wallace is a fast-paced shop with a small team, so no two days are quite the same. Alongside the shop floor, you'll have the chance to learn different areas of the business — receiving new deliveries, preparing product, and getting orders out to customers in more than 40 countries — where attention to detail is what makes it all work.

What we look for

A real interest in clothes and how they're made, and a desire to keep learning and growing. We're a small team, so we value team players who communicate clearly, adapt easily when the day changes, and enjoy solving problems as they come up.

Open roles

Operations Manager

Full-Time · Shop + Office/Warehouse

Wallace Mercantile Shop is hiring an Operations Manager to own inventory, warehouse and store operations, and to work directly with the founder on making the business run better.

We're an independent menswear boutique in Mount Pleasant, Vancouver, founded in 2017. We sell in-store and online through Shopify, shipping to customers in more than 40 countries; a large share of our orders ship outside Canada. That means a lot of inbound and outbound freight, customs brokerage and supplier coordination for a shop our size, and it's where this role makes the biggest difference.

This is a hands-on leadership role for someone who likes solving operational problems with data, sets clear goals and follows through on them, and communicates well with a small team, suppliers and carriers. You'll spend most of your time at the store, with regular time at our office and warehouse.
View role

How to apply

Each role has its own page with the details and an Apply button. Send us your résumé and a cover letter — we want to hear why you'd like to work at Wallace and how you'd be a great fit for the role. We read every application and reply within two weeks.