Returns & Exchanges

Wallace Mercantile gladly accepts returns on full priced merchandise within 15 days of purchase in-store for full refund, exchange or store credit. For online orders, returns and exchanges within 15 days of receiving your order.All online purchases are returnable either in store or via mail.

Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. 

In order to initiate a return or exchange via mail, email with your ORDER # so we can further instruct and be on the lookout for your item.

Customers are responsible for paying their own shipping costs for returning their item. Shipping costs are non-refundable.

All Sale Items are considered final sale and are not eligible for return, exchange, or credit.

Gift cards, intimates and magazines or publications are non returnable. 

Returns may be shipped to the following address:

Wallace Mercantile Shop

290-1275 Venables Street


Vancouver, BC


V6A 2E4

For any other questions or inquiries about your order please email: