Returns & Exchanges

We want you to be happy with your purchase. We accept returns on regular-priced items for both defective products and change-of-mind returns, including incorrect fit, provided the following conditions are met.

Return Window

For Refund: Returns must be initiated and shipped within 15 days of the delivery date.

For Exchange or Store Credit: Returns must be initiated and shipped within 30 days of the delivery date.

Item Condition

Items must be returned in new, unworn, unwashed condition, with original packaging, tags, and any original accessories included.

Defective or Damaged Items

If your item arrives damaged or defective, please contact info@wallacemercantileshop.com within 7 days of delivery. We will assist in resolving the issue and arrange a replacement or refund where appropriate.

Return Shipping

For exchanges or store credit, we provide a $25 CAD return shipping credit, and one replacement shipment is provided per order on exchange.

Refund returns remain customer-paid. Original shipping charges are non-refundable.

Restocking Fee

If free shipping was provided on the original order, a $25 CAD restocking fee will be deducted from refund returns.

Exceptions

Sale items, gift cards, hats, intimates, and magazines/publications are final sale and non-returnable.

How to Initiate a Return

Please email info@wallacemercantileshop.com with your order number to begin the return process.

Returns may be sent to:

Wallace Mercantile Shop
ATTN: RETURNS
137-1951 Glen Drive
Vancouver, BC V6A 4J6
Canada