Returns & Exchanges

We accept returns on REGULAR PRICED ITEMS that meet the following requirements:

For Refund: Return is initiated and mailed back by the customer within 7 days of delivery date.

For Exchange/Store Credit: Return is initiated and mailed back by the customer within 14 days of delivery date.

The item(s) is new, unworn, unwashed and in original packaging with tags attached.

Shipping and handling is NOT refundable.

SALE ITEMS are final purchase.

If free shipping has been provided, there will be a restocking fee depending on region.

$25 CDN for Canada/United States

$45 CDN for International

Customers are responsible for the cost of return shipping. This includes any additional duties/taxes incurred for international shipments.

Gift cards, hats intimates and magazines or publications are non returnable.

Initiate return below or please email

Please include your order # when you initiate the return.

Returns may be shipped to the following address:

Wallace Mercantile Shop


137-1951 Glen Drive

Vancouver, BC


V6A 4J6

Initiate Return

our store

4219 Main Street
Vancouver, BC V5V 3P8

store hours

Sun-Thu 12 pm - 6 pm
Fri-Sat 11 am - 6 pm