Returns & Exchanges
We accept returns on REGULAR PRICED ITEMS that meet the following requirements:
- For Refund: Return is initiated and mailed back by the customer within 7 days of delivery date.
- For Exchange/Store Credit: Return is initiated and mailed back by the customer within 14 days of delivery date.
- The item(s) is new, unworn, unwashed and in original packaging with tags attached.
Shipping and handling is not refundable and all sale items are final purchase. If FREE Shipping has been provided, there will be a restocking fee depending on region. $25 CDN for Canada/United States & $45 CDN for International.
Customers are responsible for the cost of return shipping.
Gift cards, hats intimates and magazines or publications are non returnable.
To initiate a return, please email firstname.lastname@example.org. If you require further assistance, you can also reach us by phone Monday – Friday, 10 am - 5 pm pst at (604) 620-0211. We are here to help.
Returns may be shipped to the following address:
Wallace Mercantile Shop
4219 Main Street