Free Shipping in Canada and USA on order over $200 CDN

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Returns & Exchanges

We accept returns on REGULAR PRICED ITEMS that meet the following requirements:

  1. For Refund: Return is initiated and mailed back by the customer within 7 days of delivery date.
  2. For Exchange/Store Credit: Return is initiated and mailed back by the customer within 14 days of delivery date.
  3. The item(s) is new, unworn, unwashed and in original packaging with tags attached.

Shipping and handling is not refundable and all sale items are final purchase.  If FREE Shipping has been provided, there will be a restocking fee depending on region. $25 CDN for Canada/United States & $45 CDN for International.

Gift cards, intimates and magazines or publications are non returnable.

To initiate a return, please email info@wallacemercantileshop.com.  If you require further assistance, you can also reach us by phone Monday – Friday, 10 am -  5 pm pst at (604) 620-0211.  We are here to help.

Returns may be shipped to the following address:

Wallace Mercantile Shop

290-1275 Venables Street

ATTN: RETURNS 

Vancouver, BC

Canada

V6A 2E4

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