Customer Care
How can we help? Find everything about orders, shipping and returns below, or get in touch and a real person will get back to you.
Shipping Information
Rates, delivery times and duties for your country.
Returns & Exchanges
Return windows, conditions and how exchanges work.
Start a Return
Email us your order number and we'll get you started.
Track an Order
Check your order status and tracking in your account.
Sizing Help
Not sure about fit? Tell us the item and your usual size, and we'll advise.
FAQ
Quick answers on orders, payments, products and more.
Contact Us
Questions about an order or a product? We're happy to help.
Visit the Shop
4219 Main Street, Vancouver. Try it on in person.
Get in touch
info@wallacemercantileshop.com
We reply within 1 business day
Sunday–Thursday 12–6 PM
Friday–Saturday 11 AM–6 PM
Hours may vary on holidays.
4219 Main Street
Vancouver, BC V5V 3P8
Every email is answered by someone in the shop.
Top questions
Do you ship to my country?
We ship to over 40 countries from Vancouver. You'll find the rates, delivery times and duty terms for your country on our Shipping Information page.
Will I pay duties or import fees?
It depends on where you are. Our Shipping Information page shows the terms for your country.
How do I track my order?
Your shipping confirmation email includes a tracking link. You can also see your order status in your account at any time.
How do I start a return or exchange?
Email info@wallacemercantileshop.com with your order number. Your return window and conditions are on the Returns & Exchanges page.
Can I change or cancel my order?
If it hasn't shipped yet, we may be able to help. Contact us as soon as possible.