Returns & Exchanges
We want you to be happy with your purchase. We accept returns on regular-priced items for both defective products and change-of-mind returns, including incorrect fit, provided the following conditions are met.
Return Window
For Refund: Returns must be initiated and shipped within 15 days of the delivery date.
For Exchange or Store Credit: Returns must be initiated and shipped within 30 days of the delivery date.
Item Condition
Items must be returned in new, unworn, unwashed condition, with original packaging, tags, and any original accessories included.
Defective or Damaged Items
If your item arrives damaged or defective, please contact info@wallacemercantileshop.com within 7 days of delivery. We will assist in resolving the issue and arrange a replacement or refund where appropriate.
Return Shipping
Exchanges and store credit include a free return label, and one replacement shipment per order.
For refunds, the cost of the return label (shown before you confirm your return) and a $25 CAD restocking fee are deducted. Original shipping charges are non-refundable.
Exceptions
Sale items, gift cards, hats, socks, intimates, and magazines/publications are final sale and non-returnable.
How to Initiate a Return
Start your return or exchange through our returns portal.
Returns may be sent to:
Wallace Mercantile Shop
ATTN: RETURNS
137-1951 Glen Drive
Vancouver, BC V6A 4J6
Canada