Careers

Overview:

 We're looking for a passionate and driven Customer Experience Lead to take charge of our Vancouver retail store and help shape how our customers engage with us—both in-store and online. This is a key leadership role focused on delivering an exceptional shopping experience, building community, and driving results.

Key Responsibilities:

• Lead day-to-day operations at our Vancouver retail store, ensuring a seamless and welcoming experience for every customer
• Drive store sales and work closely with the team to meet and exceed sales goals.
• Champion the customer journey across both retail and online touchpoints, identifying opportunities to elevate service and engagement.
• Generate and implement ideas to improve the customer experience and build brand community.
• Organize in-store events and activations with support from the marketing team.
• Take ownership of store merchandising—maintaining thoughtful product presentation and a visually compelling retail environment.
• Monitor and analyze customer retention metrics, using insights to inform strategies that encourage repeat visits and online purchases.
• Mentor and motivate the retail team, cultivating a customer-first culture.
• Act as a key voice between customers and the broader team—sharing feedback, solving issues, and always looking for ways to improve.
• Stay informed about the brands we carry and represent them authentically to our audience.
  
  

Who You Are:

• A natural leader with experience managing retail teams.
• Sales-driven and customer-obsessed.
• A strong communicator who thrives on collaboration and problem-solving.
• Passionate about fashion and deeply aligned with our brand values and community.
• Detail-Oriented with great eye for merchandising and visual presentation.
• Curious, resourceful and eager to make things better—always.
  
  

Qualifications:

• 2-4 years of experience in a customer-facing leadership role, preferably retail.
• Proven ability to meet sales goals and coach others to succeed.
• Experience planning or executing events is a strong asset.
• Comfortable analyzing customer data and using insights to drive strategy.
• Familiarity with Shopify and other E-Commerce platforms is a plus.
• Weekend and holiday availability as needed.

Our Environment & Culture:

Our store is more than a place to shop—it's a friendly, welcoming space where everyone should feel at home. Whether someone stops in to browse, chat, or just say hello, we aim to create a genuine connection with everyone who visits.

Our team is made up of passionate, motivated individuals who care deeply about what we do. We operate with a growth mindset, always looking to improve and evolve. Communication, collaboration, and curiosity are central to how we work together and serve our community.