Wallace Mercantile gladly accepts returns on full priced merchandise within 15 days of purchase in-store for full refund, exchange or store credit. For online orders, returns and exchanges within 15 days of receiving your order. All online purchases are returnable either in store or via mail.
Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.
In order to initiate a return or exchange via mail, email firstname.lastname@example.org with your ORDER # so we can be on the lookout for your item.
Customers are responsible for paying their own shipping costs for returning their item. Shipping costs are non-refundable.
All Sale Items are considered final sale and are not eligible for return, exchange, or credit.
Gift cards, intimates and magazines or publications are non returnable.
Returns may be shipped to the following address:
253 Columbia Street
For any other questions or inquiries about your order please email: email@example.com
PLEASE NOTE: Prices are shown as an estimation of the shipping cost. Rates may vary depending on the weight, value, duties and taxes of the package.
Domestic Shipping in CANADA:
In-Store Pick-Up: FREE
Canada Post Xpress (1-3 Days): $13 CDN
Canada Post Expedited Parcel (4-7 days): $10 CDN
Free shipping in Canada on orders over $200 CDN
DHL Express (1 day): $25 CDN
DHL Economy (3 days) : $29 CDN
USPS Tracked Packet (4-7 Days): $18 CDN
USPS Xpress Post (2-3 days): $36 CDN
Free shipping to the USA on orders over $200 CDN
DHL Express Shipping (2-3 days): $50 CDN
FREE Shipping for UK on orders over $300 CDN
Email us at firstname.lastname@example.org if you have any enquiries and/or if your country doesn’t appear in the list.